The Surface Ergonomic has a much better build quality, typing quality, and compatibility with different operating systems. See if the mouse or keyboard has power. Remove and Re-Pair the keyboard to your Surface or Windows 10 PC. The keyboard is not connected so I can't type in the code. You will need to setup Windows Hello again after the keyboard is re-paired to your Surface or Windows 10 PC. Connecting the Surface Ergonomic with bluetoothctl. If your keyboard did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth software configuration program. To see how, go to Install Surface and Windows updates. However, when I try to pair it with my mid 2011 iMac (also running High Sierra) it just won't pair. For Microsoft Modern Keyboard with Fingerprint ID , follow the steps at Set up Microsoft Modern Keyboard with Fingerprint ID. Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID Before you begin, get the latest updates In many cases, downloading and installing the latest updates for Windows and your Surface will fix the issue. This starts the interactive bluetooth configuration prompt. Enjoy the solid feel of our sleek, modern keyboard and compact mouse as you work in Windows and Microsoft 365. Microsoft Bluetooth® Mouse features precise scrolling and navigation. Connectivity between your Bluetooth keyboard and your computer depends on your Bluetooth transceiver. The pairing button is on the bottom of the keyboard next to the battery cover. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Most Microsoft or Surface Bluetooth mice and keyboards require a PC with Bluetooth 4.0 or newer and designed to be full featured with Windows 10. Source: Microsoft Lastly, the Microsoft Modern Mobile Mouse is now available in Sandstone, … * The Microsoft Bluetooth® Keyboard features time-saving shortcut keys and pairs with your laptop via Bluetooth. For the meantime, you may try the steps might help fix the issue: On your Surface Keyboard or Surface Ergonomic Keyboard, press and hold the pairing button on your keyboard for 5-7 seconds, then let the button go. The Microsoft Surface Ergonomic Keyboard is much better than the Adesso Tru-Form 150. Press the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. After you made sure the uhid module is loaded, you can pair the Surface Ergonomic with bluetoothctl: # bluetoothctl. On your PC, select the Start button, then select Settings > Devices > Bluetooth & other devices. Re-pairing the device to the host may resolve the issue. If you already tried to pair the device make sure you remove it first (remove 00:00:00:00:00:00). I recently purchased the ergonomic surface keyboard however I can't get it to pair with my mac laptop. For information on how to pair and remove the keyboard, go here. Make sure your PC is compatible with Bluetooth 4.0 (LE). The Surface Ergonomic's Bluetooth connection also makes it more versatile, but it doesn't have backlighting, which the Tru-Form 150 has. This makes the keyboard discoverable. I recently bought a Microsoft Surface Ergonomic keyboard. It paired with my mid 2011 MacBook Air running High Sierra straight away. I can see the keyboard in the bluetooth options, however it doesn't recognise it as a keyboard and asks me to type in a code. Currently running OS Mojave 10.14. The Microsoft Bluetooth Ergonomic Mouse costs $50.