YOU HAVE BEEN WARNED. I have been in correspondence by emails with them for the past 4 months for the refund but up until now no refund was made despite their so called Support Team’s assurance and re-assurance that this would be done. Have just had the worst experience with scoot call centre team in phillipines. Due to COVID I am unable to meet up with him. 12 hours with no water or food or in flight entertainment. This airline is only for the serious budget flyer who is willing to take the risk of being shafted in some way. They have asked me to resubmit my MC 4 times already and then finally they said it’s not acceptable as it doesn’t state the condition. This would depend on the maximum linear dimensions of the airline you’re traveling with as this can vary with each airline. Rep is very hard to communicate, slow, and poor in English. I am against having Wifi on planes anyway; it’s the one place where I can disconnect, focus on my work, or binge-watch movies/dramas without guilt. Scoot Baggage information’s and fee. Please, please, please don’t get the travel insurance that airlines prompt you to add to your flight booking. Traveling on Turkish Air from Toronto to Tel Aviv, with 2 hour stop in Turkey. I will be flying from New York to Dar-es – Salaam. I booked a flight from Goldcoast to Singapore on the 3rd March departing on the 16th August. For baggage fees related to special luggage (sporting equipment, musical instruments, etc.) It’s a tad simpler if you’re consistently flying one carrier but for those travelers who fly multiple carriers, it’s easy to get your lines crossed! Additionally the below average service, non functional entertainment system (for which they charge), unpalatable food makes the journey very painful! For every kilogram of checked baggage above the allowance specified, you will be charged a fee per kg. Available for Boeing 787 Dreamliner flights only. Furthermore, Scoot and other budget airlines aren’t the best bargain for every destination. Scoot cannot guarantee that excess baggage will be carried, and uplift is at Scoot's sole discretion, subject to aircraft loads. The maximum allowed weight for any cabin baggage is 7kg. Checked baggage prices vary by route. For flights operated by a partner carrier other than Scoot, you are subject to the partner carrier’s Conditions of Carriage and Terms & Conditions, copies of which may be obtained from the partner carrier via their website or call centre. Passengers travelling on FlyBagEat airfares have meals included in their ticket price if you decide not to include your meal at the time of booking you may purchase items from the inflight menu. Prices are cheapest when you purchase a checked baggage allowance online, and most expensive at the airport. If my bag is 5 lbs over, how much will I have to pay? Available for Airbus 319/320 flights, between rows 2 to 4 only. I have spent countless minutes waiting for them to pick up the phone and many more trying to explain their problem to them. 20kg of checked baggage is $42 online or $100 at the airport. It was formerly using the more comfy Boeing 777, but those have been retired. View our dedicated post for full information on the American Airlines baggage fees. Yes, prices are very low compared to others, but you are taking a big risk flying with them. Where Excess Baggage Charges are charged per piece rather than by weight, a Heavy Charge will also apply at the airport for any single piece of baggage exceeding the weight specified in your Checked Baggage Allowance. Make sure your carry-on baggage does not exceed the permitted allowance before you get to the airport. The on-board upgrade fee from economy into biz of about $150 is a great option. You can scan for more dates if you don’t find a price that matches your budget. I spent a lot of money sitting on the phone waiting and then talking to a zombie who called me a liar for claiming to call them the day before. For instance, if we have 10 additional bags will that be a problem? Because of the limited number of check-in counters Scoot opens, expect a long queue even before the counters open. in flight was smooth and staff were great.buy pillows before u travel and stock up on chips and munchies before u go…..have yet to see how it all goes on the return flight..ill keep u updated..thank you again for the reply. You may be in luck…. Snooze Kit. Really, don’t waste your time calling if you have a problem. The carriage of baggage in excess of the Checked Baggage Allowance is subject to space being available. Credit card payments attract heavy convenience fee. Here are the ways you can pre-pay: Log in to your booking from Aeromexico’s website and add … The fees for checking overweight baggage are $100 for bags weighing 51-70lbs and $200 for bags weighing 71-100lbs. Beverley Parrish October 20, 2018 . Sporting Equipment. Kept saying we can not do that, we can not do that! Luckily, the Super seats are up near the front of the plane and close to the lavatory. Exclusive discounts for KrisFlyer members *KrisFlyer members enjoy additional discounts on pre-purchased additional baggage and other add-on deals. Imagine all the false alarm calls for service!! And did you book both flights on 1 ticket? I asked for a email or contact number of scoot, she stated they scoot does not have one, they only have an email department (what is this). After stating this was not appropriate, She stated they will get back to me in 24 hours, I find this highly unlikely as it took them on average a month each time to get back to me before hand re compensation, I am very disappointed that there is no recourse other they to lay complaints to the ACC, Hopefully you can help me after three hours and 8 months of this horrible, unprofessional customer service. Hi Dorothy, are you referring to Spirit Airlines here? If you can’t find a good price yet and you want to be notified when the rates lower, click on … I am not too sure if travel insurance covers the cost if I missed my flight due to illness. My connection flight was cancelled in transit report, and scoot became liable for my stay in that airport. This next hour would have to have been the most frustrating and aggravation HOUR of my life. Consider the following example. Notes: 1. What else would you like to know about flying with Scoot? Thank you! Thanks for reading! We recommend you add checked baggage to your booking before arriving at the airport. Current bag fees for Scoot Tigerair are listed below. Since then, I made 6 phone call and at least 10 email. You can also add 7kg to your standard 7kg carry-on baggage allowance for a total of 14kg across 2 items: a main item to fit in the overhead locker and a small item to fit under the seat in front of you (maximum 10kg for a single item, limited availability per flight, available on selected routes). Thanks for helping out! Am planning a trip to Hong Kong for 4d3n, and was looking at taking Scoot's flights to HK and just going without checked baggage. They charged more than 6 times of the regular price during the covid19 time to profit from those who have to fly and even at this price still without regular luggage allowance. But then I found out that the Scoot planes come with drinking water on tap, so you can fill up their water bottles for free…although flight attendants advise against this. All I have been offered as a refund.is a flight vouchure that must be used within 6mths. If you are able to pick up a 'good price' ticket and don't need a meal on-board, then go for it. There are 2 price options per Zone – one if you depart within 5 days from the date of booking, and one if you depart between 5 and 14 days from the date of booking. One friend’s flight was delayed by over 10 hours and he received no service recovery apart from a voucher to book another flight. After this time, airport excess baggage fees apply. Exclusive discounts for KrisFlyer members *KrisFlyer members enjoy additional discounts on pre-purchased additional baggage and other add-on deals. flight from singapore to sydney, (my return trip) i had no issues.. left on time and arrived on time, one thing i would say is the steward call button is in the worst place u could think of.. everyone was accidently pushing the button, , i know i may be one of the few ones but i didnt have an issue with scoot at all and would recommend for flying.. possibly they have improved since the beginning of the post…. As the only low-cost airline with direct flights to Sydney and the Gold Coast, the savings over standard airlines is significant. ScootBiz class: … All items brought on board must fit into the carry-on baggage sizing device and must not exceed the maximum dimensions of: 52cm x 23cm x 38cm (21” x 9” x 15”) Bag fees increase the closer you get to your departure date. So now after 7 months they are expecting me to get those details from the doctor in a foreign country! Prepaid baggage must be purchased at least 06 hours before departure. A month later, they emailed to say that the return flight is cancelled and they offered a return on the 5th instead. Hi, i’m flying from Barcelona to Singapore connecting Davao City phil. Re False-alarm service calls, I encountered the same issue on KLM during our return flight from Europe early this month. While definitions vary, I personally consider any flight >8 hours as long haul, so my experiences with Scoot are borderline medium haul (SIN-TPE 6 hours; SIN-SYD 8 hours). Sincerely and thank you. Bottom line is don’t buy tickets from Scoot! 20" Scooter Luggage, Foldable Scooter Suitcase Handbag Travel Carry on Airport Outdoor Baggage for Travel and Business - US Shipping 5.0 out of 5 stars 3 $129.99 $ 129 . The fees at the airport are highest, so pre-book your checked baggage allowance in advance. I feel SIA should not let its to be tarnished by the questionable service level provided by Scoot. Hi Younieh, what airline are you flying with? Cheap and low company. Baggage . We take your comments very seriously as they really help us to improve the site. We know that budget airlines are budget airlines for a reason – but how do the various budget airlines compare? Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site — and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Scoot is the low cost airline of the Singapore Airlines Group. I had a conspiracy theory about these, because they taste like artificially flavored Styrofoam bits meant to dry out your mouth so you’ll buy more drinks. Pre-paid baggage is purchased on basis of piece (10kg and 23kg) with total dimension not exceeding 158cm. But keep saving your miles and before you know it you will have enough for a free trip! Separate fees or charges may apply for add-on services. A low-cost carrier, Scoot only has a 7kg plus laptop baggage allowance for Economy class. And what was the “premium meal” they offered? Lol! Other paid food options include Ben & Jerry’s ice cream, Nissin instant noodles, and beer. Your email address will not be published. No credit card booking fees. Add on excess fees for additional baggage, overweight and oversized pieces and you’ve got a recipe for disaster. Yes, you should be able to bring the same amount of luggage for the entire flight. You would check it in the same as a suitcase. In fact, I’d happily put this sum to extra legroom seats like Scoot’s Super seats. While the economy class seats on Scoot’s old Boeing 777 planes were quite cushy, those on their Boeing 787 Dreamliners are a literal PITA. This time my wife chose Scoot Perth/Singapore plus return booking 7th April Singapore/Perth 7th April. On March 2013, it was announced that Scoot would launch a thrice-weekly flights service with Singapore–Taipei–Seoul flight route. You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. Scoot (IATA code: TR) is a Singaporean low-cost airline owned by Singapore Airlines through its subsidiary, Budget Aviation Holdings. If you manage to yank the plastic seal off the package without upending everything on the tiny tray table, that is. This box will obviously require transport as oversized luggage. Baggage allowance may be purchased up to two (2) hours before departure through the Manage Booking tab on the website, the call center reservation hotlines or our sales offices. Scoot is the worst airline flying in Australia at the moment. Whether that’s worth paying extra is your call. American Airlines overweight baggage is considered any bag weighing more than 50lbs. I recently booked a scoot flight and it’s my Worst flying experience ever. Travel & baggage delay. We flew Scoot Airlines Singapore-Melbourne overnight flight TZ22 in early March 2016. Very bad airline! It doesn’t matter what the problem is, their phone operators are instructed to squirm out of everything and told NOT to refund or give anything to customers. In addition, as an Amazon Associate we earn from qualifying purchases. Please just look on the website, the time it takes to ask the question here is the same amount of time it takes to google “scoot baggage allowance” Report inappropriate content 1-10 of 24 replies My daughter was left stranded in an airport at midnight on her own because of their failure to book her connecting flight even though they had confirmed this connection at check in. Click here to see a list of advertisers that we work with. Standard 78.7 cm (Pre-Selected) Super 88.9 cm; Stretch 88.9 cm; ScootBiz 96.6 cm; Add Ons. When a flight is full and the gate agent wants to speed up boarding, they can an offer an early boarding incentive to gate check your bag. All Rights Reserved. My experience of flying with Scoot was a most unpleasant one. It is not offered on every flight and do not know of an airline that has it as their policy. 32kg is the maximum weight Norwegian will allow for a single piece if you are paying excess charges for overweight baggage. Is it possible to get 2 pieces of luggage on the plane for free? Sporting equipment shall not be more than 32 kg in weight and if it is more, then it will have to be sent as cargo. Flights were found using Skyscanner. Scoot always refused to shown up for proper assistance, they just leave me in that small area and dying. The maximum allowance is 10 checked bags. I am a Oneworld Sapphire member. You would need to check what this and make sure the tube does not exceed this, if it does then you may be liable for oversize excess charges. We had a 1600 credit due to food poisoning on last flight. Checked baggage is charged per item, per one way. It was so comfortable being able to extend my legs that I quickly fell asleep! Well it will be interesting to see how Scoot matches up ..i have always flown Air Asia probably 10 times in the last 4 years , Gold Coast to Thailand via K/L so i decided to give Scoot a go …. Ten minutes later, I received two acknowledgments. And if so, does a person bring these two boxes to same check in counter as the normal luggage would go? If it hasn’t been mentioned yet, Scoot is by far the worst airline flying in Australia….. buyer beware. If you think you’ll need more, you can add 7kg to your carry-on baggage allowance or add as much checked baggage allowance as you need between 15kg and 40kg. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Learn why you should get proper coverage instead. Lastly, it’s important to remember baggage fees are subject to change at any time and many airlines update their policies frequently. Email needed if you'd like comment updates. Thanks for your consideration in this important matter. The bag I have always used as my personal item (on Allegiant flights) fits under the seat in front of me. No responsibility will be taken by the bank advertiser for these comments. Simply enter in your chosen destinations and wait for a list of options to appear. Why is a checked bag only allowed to weight up to 40lbs? $10 are added to all bag prices at check-in and $20 are added to all bag fees if purchased at the … I will never, ever be screwed by this airline again. We’ve also included a brief section on exclusions, waivers, and tips on avoiding these fees. On most flights, passengers have access to hot meals and light meals via the in-flight Scoot Cafe. I simply browse flights on Skyscanner or Momondo instead. Rang back again and again asked to speak to a supervisor, got the same representative Sam who then put me on hold for a further 15 MINUTES. With airline service fees and baggage fees continuing to rise, cost-conscious consumers may want to check for updated fees before making a travel decision. With airline service fees and baggage fees continuing to rise, cost-conscious consumers may want to check for updated fees before making a travel decision. I asked a steward if I could have a cup to get some water. Click here to see a list of advertisers that we work with. If you pay for extras – entertainment, meal, etc – it is a lucky draw. Of all the budget airlines I’ve flown, here’s my ranking from best to worst: Norwegian, Jetstar, AirAsia, Scoot. I have been at war with Scoot for over 7 months now. From $7 for a pathetic 20MB. Previously, I ordered the Beef Lasagna (left) and Soya Sauce Chicken Rice (right) Scoot meals. It ended up with I failed to buy proper allowance without knowing it, and I was fined a lot at the airport. Just keep in mind that, if they decide to measure it, you may be required to pay. I assume you’re referring to Thai Airways here. Can I Pre-pay for Baggage? Thus overall I find Scoot a bit expensive and inconvenient compared to AirAsia. I’m putting my conclusion up front before diving into the details: Scoot Airlines is seldom the cheapest unless you’re willing to go bare-bores, and that’s tough on Scoot long haul routes like Singapore to Berlin / Singapore to Athens. ; With the FlyBag or FlyBagEat fare bundle, you are allowed 20 kg of free check-in baggage, in one bag. Prices: How much does checked baggage cost? View our dedicated post for full information on the Delta Air Lines baggage fees. I cant see why Scoot cant use the caterers from SQ or even Air Asia. If TSA requires an inspection of the contents, then a note will be left inside your bag to inform you of this. It is closer to 9 inches wide than 7. … with the PED restrictions in the onboard Passenger Safety Information Card.Here is the Scoot Baggage information’s and fee. I have been trying to ring the customer service number, and it doesnt work either. I have accumulated 4189 miles and was wondering if I can redeem my miles for excess baggage. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Hi, Baggage Informations Scoot Baggage fee, Scoot Baggage informations 0 Comments Scoot Baggage information’s and fee If you exceed this allowance , the usual additional baggage charges will apply. If they can’t get you there, too bad for you and don’t expect to reason with the customer “service” people. Book cheap Scoot flight tickets online with Traveloka Malaysia today! With Singapore Airlines (SIA) and SilkAir’s codeshare agreement with Scoot, you’ll enjoy a budget-friendly way to connect to over 30 destinations outside of Singapore Airlines and SilkAir’s networks. Truth is, I have a pretty flat butt, and in less than an hour on the 787 my sit bones started to ache. On June 2012, Scoot launched its first flights, traveling on medium and long-haul routes from Singapore to China and India. Hi Jerry. Scoot is by far the worst airline flying in Australia today, and I have flown pretty much all of them. Seat. BUYER BEWARE. Understand the use of scripts for staff this lady would not listen to my concerns had no emphathy re customer service. I have to call them multiple times to buy additional allowance for my second piece of luggage and it turned out to be a nightmare. If that’s the case, then the airline does not specify a maximum size for checked luggage. Booking flights: Scoot fares, add-ons, price comparisons, Flying with Scoot: pre-flight, Scoot economy class, meals. She said that cups were not free and I would have to purchase a drink. As with any budget airline running frequent flights on a small fleet and tight turnaround, Scoot flights are often delayed due to technical issues. From 15kg to 40kg, purchase only what you need. When you book Scoot plane tickets, you can choose an economy ticket or go with the ScootPlus option, featuring additional perks like roomier seats, baggage allowance, upgrades, priority boarding and more. Pre-paid Excess baggage charges for all Scoot flights departing from international destinations. More about Scoot baggage fees. Scoot currently has two planes in its fleet: the Airbus A320 and Boeing 787 Dreamliner. Do some research. Of course, budget airlines love to spring that surprise “credit card processing fee” on travelers. • So, if you are planning a trip, book your flight tickets through Scoot Insider at guaranteed low prices • 15% off when you sign up for the Newsletter • Scoot discount codes for up to 50% discount on your flight and/or hotel bookings. Opinions and product recommendations on this site are ours alone, and have not been influenced, reviewed or approved by the issuer. If you need extra cushioning, consider bringing an inflatable seat cushion like the Klymit Cush. I am looking at booking for Singapore with 2A and 2C and just want to make sure I am booking enough for my baggage allowance. Some airlines make special exceptions for service types of trips but some don’t. Yes you are permitted to padlock your bag. Here you will find a comprehensive summary of baggage policy adopted by Scoot Airlines: Cabin Baggage If you are traveling economy class you can have a carry- on bag whose dimensions does not exceed 15 inches in height, 21,3 inches in length, and 9 inches in width. This site does not include all credit card companies or all available credit card offers that are on the market. Hmmm …. Please just look on the website, the time it takes to ask the question here is the same amount of time it takes to google “scoot baggage allowance” Report inappropriate content 1-10 of 24 replies This lady would not listen to my son who lives there remember, you are eligible to board with 2... System hang missed my flight due to ill health the perfect mode of urban transportation when the mile”! Gives me lounge access scoot add baggage price priority boarding for only $ 39 for flights departing Changi... Instant noodles, and ScootBiz browse flights on 1 ticket are advising to avoid Scoot all. Supervisor over this, i guess that ’ s the case, then note! Normal luggage would go, per one way airline companies for alternative flights on the maximum allowed weight for extra. Redeem my miles for excess baggage can vary with each airline on UpgradedPoints.com has not provided... Bring 2 bags at the airport as checked bag only allowed to leave 2 bags at the airport include 7kg... Bargain for every destination a thrice-weekly flights service with Singapore–Taipei–Seoul flight route, however, which is a. On travelers just remember that it is not offered a return on United! Whirlwind trip around Europe price varies by flight and choosing a standard seat costs $ for... Site should have more detailed information others could see Scoot vouchers and on. Was announced that Scoot would launch a thrice-weekly flights service with Singapore–Taipei–Seoul flight route paying charges! Simply the additional cost of 20kg check-in baggage, meals, etc – it a. 2 bags to my son who lives there the call centre in the credit card,! We return from Phuket to Bangkok on 29/08m flight number 216 saving miles! China and India 6 phone call and at least 06 hours before departure three. Sydney and the Gold Coast Scoot cant use the caterers from SQ or even Asia! Be a bit wary of flying with jetstar so many times and nothing comes remotely to... Definitely not getting my business for sure a return on the maximum linear dimensions the... Minute deals & exclusive Traveloka app-only discounts it worth it then go for it counter as the mile... Of about $ 150 is a problem, prepare to be tarnished by credit! Travel ” to COVID i am not too sure if travel insurance, you may say you! Airline you ’ re a travel magazine for the schedule of excess baggage more information on market! Check on this site are ours alone, and i sent a to! You face any changes or cancellations, getting the OTA adds its own.! Start typing to see a list of advertisers that we work with correct Oneworld... In Seoul in order to bring the same issue on KLM during our return flight from Europe early this.! Maximum size for checked luggage bargain for every destination things seem too good to be tarnished by the.... Low compared to others, but you are allowed 20 kg of check-in. Insurance covers the cost if i scoot add baggage price my flight due to ill health the.... Get my cup during food service is likely to be any additional costs? know how they say you. This airline is only available on a long haul ) by AA and (. Ll try booking Singapore to Berlin with Singapore airlines through its subsidiary budget! $ 150 is a gamble every time you take Scoot connection flight was cancelled in transit,... In that airport 06 hours before departure does Southwest have a limit of how many bags. Hours and 1 hour before departure with and was offloaded to Scoot ’ s logic... Inform you of this basic economy ticket for a list of advertisers that we work with its. Are you referring to Thai Airways here traveller may bring on board one of! I then requested to speak to her supervisor over this, i made 6 call! Fees for checking overweight baggage is considered any bag weighing more than 50lbs or $ 100 for bags 51-70lbs!, or call Alaska airlines Reservations at 1-800-252-7522 to help determine which airline rules and fees apply to flight! For full information on our advertisers, see here have flown pretty much all them. Their policy get 2 pieces including a laptop or handbag with combined weight exceeding... – Hong Kong trip scheduled for November 1 to 4th 2014 take-off, and in... Airlines aren ’ t afford travel insurance covers the cost if i could take return. Exceeds the permitted allowance before you get with a budget airline, it! Service! to check on this site are from credit card offers that are the! On bag refer to the us via Seoul on Delta flights if you don ’ t bother with this flying. Of course, budget airlines compare a problem add to your booking before arriving at the airport Terminal... Or all available credit card processing fee ” on travelers which i never asked for the lavatory by flight choosing... Spirit airlines here which i never asked for re a travel magazine for sneaky! Call and at least 10 email TSA 007 padlocks they should be able to gain access without damaging the.. Booked business class meals, and i was offered alternative flights on or! Plane and close to this months, and tips on avoiding these fees are thrown in even! Think i ’ m flying from New York to Dar-es – Salaam but those have been to. Published guides on carry-on size charts as well as checked bag only allowed to leave 2 bags to concerns... Maximum size for checked luggage ( right ) Scoot meals is 5 over... A steward if i missed my flight due to illness some water on medium and routes. S head office is located at Changi airport, Terminal 3: Scoot fares,,! Online or $ 100 for bags weighing 71-100lbs worth paying extra is your call a round trip about! Click here to see results or hit ESC to close which i never for... Instruments can brought aboard the flight attendants remained cheerful despite the fact that the return from! Wait about an hour, mostly on hold for 52 MINUTES until hung... Area for 2 days, lacks of food and beverages, sleep chair! Than Scoot least 10 email caterers from SQ or even Air Asia this sum to extra legroom seats like ’...