Find the best companies in Food Delivery category: Harry And David and Hickory Farms, Harry And David vs Amora Coffee, Hickory Farms vs The Swiss Colony Check out the unboxing and my review of these pears by Harry & David. Waiting to hear from Harry and David. I'm in Oregon, and as an Oregon company, H&D used to have such a great reputation. See Photo. They asked me if I would like a replacement but they were "past the deadline for overnight shipping" and the soonest they would be able to get anything out would be after Christmas. I called them on 12/17/20 and spoke to a Supervisor by name of Pamela who confirmed for me that the address was correct and that she called Fed Ex and confirmed. Review #1740872 is a subjective opinion of poster. Review #1358937 is a subjective opinion of poster. Free Shipping by Amazon. Harry and David. The message was always the same, probably a boiler-plate cut-and-paste answer. Also, in the complaint dept, we r talking with someone that is very hard to understand. The second year of very low quality…bad fruit. If the gift arrives spoiled, the gift-giver is not informed. I contacted customer service via email and they asked if I wanted a refund or replacement. Harry & David pears. I would not have ordered what was sent. It’s a huge waste of money. Pears ideally ripen on the vine: these were picked too early. Celebrate the holidays with special Harry and David pears, Christmas apples, cookies, and so much more for as low as $29.99! Review #1425491 is a subjective opinion of poster. Harry & David picks their pears unripe (less bruising, easier to keep fresh till Christmas), so receiving pears that did not fully ripen in the box isn't abnormal. It's heartless how they are handling this. Ordered gift baskets as a corporate gift 2 weeks ago for delivery on 12/23. Both my husband and I ate a pear at the same time. They were a gift. While it is frustrating to wait, it's better than getting moldy pears (I know from experience). 137 reviews for Harry and David, rated 1.00 stars. Did H&D get sold to China? Really bad. wait, the representative also could not locate our items, or provide us status. Harry & David Buyers Be Ware!We have had a very unpleasant holiday gift ordering, actually gift-delivering, experience with H&D. Upon calling customer service, a recording suggested they call me due to the long wait. Please take this down because you have posted your address. I will not order from them again. She simply told us to wait, we will receive an email when product(s) is (are) delivered. Today 12/22/20 I check the tracking number I was given and contacted Fed Ex and they advised they only have a shipping label but never received the package. I will be calling the company for a 2nd time to make this right or I will never order their pears again. Don't waste your money! I remember years ago getting the pears and they were awesome. Ship Week 12/8 Harry & David 6 lbs. Always "not eligible" on this order. No updates. They don't care and have no intentions to make things right. I would send Harry and David stuff to my relatives in the mid-West. It’s probably my most exciting delivery each year. I would hate to spend money on a gift and it come in, in this condition. In fact, the last box I got had an insert on how to ripen them. They looked old, a bit shriveled, dark and bruised. Apparently Florida is too far to ship. We send the Harry and David pears to elderly relatives every year. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. My friend called Harry and David to have the pears replaced. The Fruit Company Royal Comice Pears (Grand- 8pc)- 8 of our Signature Royal Comice Pears hand-packed and shipped directly from Hood River, Oregon $48.00 $ 48 . Yelp = 3 Stars. Review #1436770 is a subjective opinion of poster. There aren’t the same. I have always gone to them and spent thousands of dollars there for business contacts over the years. They must have known before today that they were having problems. It is up to the gift recipient to call Harry and David to let them know. One was delivered, the other two I was told by voice mail today, the 21st; that the items were no longer available and that I would receive a credit back on my card. ... Harry and David is the best place to go to for amazing food baskets. I have ordered from Harry and David in … I have ordered from Harry and David in the past and decided to do so again this year. How in the world do you do that to a customer the week of Christmas! DO NOT ORDER FROM HARRY AND DAVID ONLINE — IT IS ALWAYS A DISASTER !Because we like their unique Fruitcake Confection, we keep giving them a chance, but it is always WRONG - wrong items, wrong delivery (not by the promised date, or not at all), wrong charge on our bill — they are a completely unreliable company. Rights Reserved, You Are About to Contact Like many of the others here, I placed my order on Dec. 15 for delivery on Dec. 23. PagliaroPS Apparently, and unfortunately for the customer, Harry and David has NO real functioning "customer support". Do I waste another 20 minutes on hold. Could not get through for a call about their Passport program for weeks - signed up for two callbacks that never happened. They will probably have to shut down soon. They're good - but not at $5 a piece. VERY DISAPPOINTED WILL NEVER USE THEM AGAIN. One stating that one product was not available and asking me to select an alternative in the same price range. Review #1758214 is a subjective opinion of poster. Christmas Pears. Our Chef created this baked pear recipe that you can make as a delicious alternative dessert to impress your guests. Even the replacements were subpar! I called and I got someone in another country who kept putting me on hold. Only item that had any recognizable taste were the prunes. Start your review of Harry & David! this has already wasted mountains of my time. We have been a customer of Harry and David for over 20 years. I think this year we might do the fruit of the month club for like 3 months. So I am out $102.00! Pam L. Placed an order 2 weeks ago to send baskets to my annual list. Hate to tell my relative but I have to so we don't get it next year. I mean rotten. I am so angry and disappointed. I ordered a basket well before Christmas. Here is Harry & David review on rotten pears:" For years I've received Harry & David pears at Christmas time from relatives. I would hope someone from the company would contact me and let me know that they would send out a complimentary gift to my Mother. ... Their royal pears cans fresh and safely package in a box that I will reuse time and time again. Harry & David is well-known for its food and gift baskets. I selected them over purchasing something from Amazon, which I now deeply regret. This appears to be a bait and switch situation. Will never use again. Find the best companies in Food Delivery category: Harry And David and The Swiss Colony, Harry And David vs Amora Coffee, The Swiss Colony vs Figis The pictures showed small , average looking pears that I could have bought in the grocery store for a lot less then the $95 dollar price tag. In today’s market with intense competition for holiday gift deliveries, we are sure we will find a vendor who appreciates our business more!So, be ware and be prepared to waste a lot of your time and get frustrated – a lot! Called Harry and David’s we are going to try a 3rd shipment. … And when it’s wrong, they put all the work on you to “get it right” as they falsely promise, so that really isn’t them making anything right. After a while of polite discussion, she assured me that the problem had already been corrected.BUT, later that day I received 2 different emails from Harry and David. If you wish that your prior post be removed, submit a notarized letter, Grocery store regent pears and no help when called, Fraud--unauthorized use of my credit information. wait to get connected to a customer service employee, and each time, we were left holding on the phone without ever being connected to a supervisor! 17-32 of 58 results for "harry and david pears" Skip to main search results Eligible for Free Shipping. Harry and David is an american company that specializes in "premium" foods that people send to others as gifts, and they've always been famous for their pears that were touted as being so rich and juicy that you eat them with a spoon. Desserts / Pears / Recipes Easy Baked Pear Recipe With Puff Pastry. Extremely disappointing and now my clients will have nothing from me at our virtual holiday party and I will look like a jerk. Review #1420628 is a subjective opinion of poster. Called customer service after holding for such a longtime. DO NOT ORDER FROM HD, MY ORDER WAS CANCELLED BY THEM ON DEC 19TH. Read these Harry and David reviews from real customers. They think it's acceptable for the gift recipient to open a box of spoiled fruit and be required to call the 1-800 number themselves, go through the various customer service representatives, and get their own replacement. Which variety would you like to review? Read real customer ratings and reviews or write your own. H&D products r totally undesirable anymore. The selection is outstanding and has everything you can imagine. And again it leaves me in an uncomfortable position because I don't want to embarrass the giver. On a side note, none of there promotions they mail you work for your order. do you jobs my stress level is off the charts. Review #1446899 is a subjective opinion of poster. HORRIBLE and extremely rude customer service. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Yes, wildfires. Review #1430923 is a subjective opinion of poster. I wouldn't give them one star....need some options for the opposite of stars...any way..I ordered gifts for three people on December 5th..processed my payment. If you like brown rotting fruit delivered twice go ahead and spend a small fortune on this useless company. I will not reward some of the poorest customer service I have ever experienced. Shop all Gift Baskets & Totes. She is 96 and opened a box of spoiled fruit. Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Disgusting and showing a fail at the executive level of epic proportions. Completely dysfunctional service. Sent a third box with shorter delivery time. $29.99 owed for the crappy Passport, and $120 for gifts. Based in Medford, Ore., … I gave them one star only because I had to to give the review. 20 years ago the pears really were delicious, but it's pretty evident they've relaxed their standards. Asked to send a complimentary gift equal to the item that came in damaged and was answered by customer service department “sorry we cannot do that”. It was the beginning of Harry & David as the company grew to become America’s first choice for fruit and food gifts. What happened? Have read the comment reviews! Do you have something to say about Harry And David? Never again. They couldn’t get about her gift out until January 21 (even something different). Harry and David said they cannot refund the gift because it is being replaced. I have ordered from this company in the past and never had a problem . Overall Harry and David has a 4.4 star rating based on 47 user reviews. She let me know herself. It's probably my most exciting delivery each year. EXTRA work, no guarantee of results, and Christmas gifts not delivered. Our order included same product delivered to several recipients at different addresses in different parts of the country. This is not ok. I placed an order on 12/6- paid for it --When I followed up on what was received I found something totally different had been sent with an added 30+ price tag. Then, the next email says we don't know why you are contacting us, what's the order number, etc. I then sent an email to the company and received an answer the next day saying my package has been delivered on 12-10-20, which was a different date than first told. A decade ago, their pears were extraordinary. Follow the directions and they should be delicious in 1-2 days after arrival. It's a freaking gift, I gave you my name and address and my relative's name name, figure it out. of Famous Royal Riviera Pears with Sharon Faetsch - Duration: ... Harry and David Royal Riviera Pears Unboxing! They offer various gift basket choices, including cheese, chocolates, fruits, baked goods, wines, meats, moose munch, and other options. I accepted this suggestion, however, they never returned my call. They did offer us a small refund on our order once. Absolutely terrible service. 4 of the pears arrived spoiled. A couple times each year, my mom sends me these Royal Verano pears. What if the replacement is also spoiled? Along with sister companies Cheryl's Cookies, The Popcorn Factory, Wolferman's and 1-800-Flowers, this site gives you access to an entire world of choices for any occasion - or for something to treat yourself. Each time we got a response from a new customer service rep. (we have encountered about a dozen different customer service reps.!). Spoilage possibly due to cold weather and freezing temps in route. Before, that was a rip-off aspect of ordering from H&D. That is illegal and should be reported to irs. Will never order another Harry & David product again. Sponsored Post: Harry & David Pear and Granola Crisp Recipe AUTHOR — January 29, 2013 @ 7:55 am 6 Please let us know if we can be of further assistance.” What does ‘further’ assistance mean when they couldn’t help us with a simple matter of giving us a reliable delivery date?We tried calling on the phone, and on being connected after a 30-min. Twice! They called me today, Dec. 21, six days later, to tell me those are out of stock, nothing to substitute. All Occasion Gift Baskets NOT a surprise that they are closing all of their brick and mortar stores early in the New Year. They were rotten. Review #1436059 is a subjective opinion of poster. All customers get FREE Shipping on orders over $25 shipped by Amazon ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: IMDbPro Get Info Entertainment Professionals Need: Finally received my credit but not my sales tax. Review #1739810 is a subjective opinion of poster. They have failed on such an EPIC level that they are losing all their business and I'll be surprised if they survive this. Harry and David did not notify me of this. No wonder Amazon is doing so well.... DO NOT USE ! Pissed Consumer © 2020 All Bring the beauty of the orchards to your holiday with gourmet Christmas pears from Harry & David. Thank You for Your Reply! Review #1421562 is a subjective opinion of poster. Please take this down because you have posted your address. Had to cancel my order as I was told that now the recipient will receive the pkg in January. I pre-ordered christmas baskets for several family members almost a month ago. Seasonal Gift Baskets. We are processing your message. BOTH emails noted the full name and address of the "stranger" to whom the items were delivered. Tossed it out, overpriced and disappointed. I attempted several times to track the deliver unsuccessfully. I opened it and the package presentation is gorgeous but all the five pears were rotten. I received an email stating my order had been shipped on 12/16/20 with a tracking number but they had the wrong address. This surprisingly simple dish is a must for any home. Share Tweet. Received a deluxe dried fruit tray as a gift for Christmas. I will never order from these people. I think. I sent individual replies to the 2 different representatives, who wrote the separate emails, and identified in detail the problem and requesting delivery to the correct individual OR simply credit my credit card which had already been billed in full a couple of months ago when I first placed the orders. Either the items become un-trackable (‘no scheduled delivery date available’), or the delivery date simply gets moved further out. allows our users to submit real ratings and reviews of the best online stores and Internet services. I have been a generally satisfied customer of Harry and David for over 30 years (even when some minor problems occurred, they always corrected them to my satisfaction happily and without hassle), but the direct negative results of corporate mergers and restructuring and the resultant horrendous experience that I had this year (Christmas 2020) have made me a FORMER customer.This year they delivered several Christmas gift items to the WRONG RECIPIENT (worse yet, I do not even know nor have ever met the recipient --- i.e., a "total stranger"). Harry And David - Recieved gift basket 12/7, pears looked awful, taste matched the appearance We let a few pears ripen hoping to experience the Harry and David pears , not so!!!!!!! I started with one large order and 14 recipients. Terrible experience! In recent years, they've been truly disgusting. We asked to speak to a supervisor for assistance. Peabody and I met on a press trip over Harry & David pears and I immediately respected her immodest use of butter. Called, they were replaced, second box worse than 1st.H&D products r not quality anymore. And, so was the result: NO PROGRESS AT ALL! Received pears that were grocery store rejects yesterday. I decided never to order from them again, but my daughter recently sent me a box of different kinds of their Moose Munch caramel corn, and these were all really excellent. Harry and David does not stand by their gifts. We don’t know if their business has become so big that they don’t value customer loyalty anymore, or if they have just forgotten the importance of customer service. The next day I tried again and, after 50 minutes I reached a rep who was no help whatsoever, insisting my package was delivered 12-17-20, then wished me a Merry Christmas. I ordered 7 Royal Verano Pears as a Gift for my friend's 96th birthday. I deserve a free order and you would also. -- before you place your order with Harry and David! We have asked them to cancel the two shipments and refund our money. I called to inquire (25 minutes on hold) and all the person could say was that there were some system issues but the link in the email should work. I guess they have survived all these years because they fill a certain niche and have name recognition. And I am going to let the people know that purchased. I have used them for the past two years, and they have dropped the ball on each occasion. It is unacceptable to pay money to Harry and David for sending a gift of spoiled fruit and then expect the gift-recipient to call to have it corrected - all without notice to the Gift-giver or refund. Rather than let my nephew know, I called Harry and David, and got it straightened out. It would have been cheaper, faster, and more reliable to have created and shipped my own basket! Then I received an email today, Dec. 22, saying that the item is not available and they can't meet the delivery date. I can get higher quality pears in my local supermarket! Daughter sent her dad b-day gift. Within a half an hour we both had horrible diarrhea. My nephew ordered a box of pears for me. Ordered two items in stock as of Dec. 15. So, we gave it another try this year. Review #1531188 is a subjective opinion of poster. Wish the in-laws would quit sending them but don’t have the heart to tell them your product is junk. DO NOT ORDER FROM THEM- THEY CAN"T FILL THE ORDERS. Omg. They gave such short notice there is nothing I can do to get something from another seller delivered in time. In 1934, Harry & David set on their famous sales trips to San Francisco and New York, visiting the captains of industry and pitching their pears as the ideal business gift. I asked they send a replacement. After nearly two weeks, only 8 have received there pears and the others, although they say shipped are not accounted for. - Duration: 1:11. titaniumlabel 971 views. Not a valid response. 1,316 reviews. The problem was Washington state to Florida. Sent EVERYONE who is supposed to get a basket from them a small gift, anything.. a boxes of oranges.. with a very apologetic letter and the promise not only of the original gift to be delivered but maybe something on top of that for the massive delay- and issued a gift with an apology to the customers who trusted them to deliver gifts on time at CHISTMAS... instead of 'oh nothing is wrong" and canceling everyone!! They should have shut down their site, instead of lying saying 'still things you can get' and put a HUGE apology with an explanation on the front page. I am left with no gifts for family to open and now I'm scrabbling on Amazon to see what I can do to fix this. Wolferman’s & Harry & David are actually owned by the same company. I then called Harry and David and asked for a refund because of the inconvenience to my friend that she herself had to call for a replacement. NOT a happy experience nor one that I wish to repeat (nor wish on anyone).The moral of this true story is to NEVER EVER BUY ANY PRODUCTS FROM HARRY AND DAVID --- or from their partner bakery and flower companies!!!!!Sincerely,Dr. When I called, all customer service could tell me was that "the customer cancelled the order online". 0. Well, the package is now scheduled to arrive 12/26 and per the email it’s going to the PO Box after all, so it will be refused. My advice is to never buy anything fresh from them and stick to the Moose Munch! She informed me the package would arrive by 12/24 or earlier and resent an email. Plus,… Share your voice on I received a tower of treats from a relative as a gift. I then realized they use FedEx, so called right back to change address from a PO Box to a street address (20 minutes on hold). Smelled terribly and fruit was ugly looking. They were extremely apologetic and want to make it right. Response to each of my emails was a computer generated automated generic response --- although each was signed by a different support representative with different names. Cost: From $79.99 (three months) to $369.99 (twelve months) Harry & David is synonymous with gift-giving. The other packaged items were fine. Peabody didn’t let me down, and indeed I […] Reply. A number of Pissed consumers have complained that they received rotten pears. The customer service representative spoke broken English with an accent that was very difficult to understand (NOT her fault, but her employer's responsibility). We got nice emails from each rep.: “We appreciate the opportunity to express our apologies”…….”did not arrive by the date you were promised…” “Your satisfaction is very important to us. Then just delayed another by a week.Supervisor had the gall to blame their ineptitude on COVID and wildfires. And Harry and David never notifies the Gift-giver. The following are numbers on the box are Pkg.# on box 12404c numbers and our name and numbers on address label H12404-C000 165370****37. The second year of very low quality pears and apple. We let a few pears ripen hoping to experience the Harry and David pears , not so!!!!!!! fix this!!! 445 Harry And David Reviews and Complaints @ Pissed Consumer But the new box arrived, and the pears were not ripe. Harry & David Pears Review and Unboxing. Threw the rest of the gift away. Will never order from Harry and David again, Worst Holiday Gift Experience of My Entire Life, HORRIBLE customer service, lost shipments are the rule. Will not order from them again. Compare Hickory Farms and Harry And David pros and cons using consumer ratings with latest reviews. It wasn’t long before the orders were rolling in. To quote, “we are out of everything.” They offered me a 20% coupon for a future purchase.Even giving them a lot of credit due to this crazy pandemic year, the 10 hours or so I spent on email back and forth, on hold for calls, on their website. My pears were black and moldy just nasty in the box threw them out it terrible that you spend your money and get a bad product never again! I wouldn’t shop HandD again if they handed me a gift basket.And so far, no money has been returned. Harry & David has a solid reputation for delivering high-quality gift baskets and treats—and there’s a reason. Each time, it took us a 30-min. One came with 8 pears and one came with 6 big pears. I got an email two days before the scheduled delivery date that the order has been cancelled because they couldn't' reach the recipient, couldn't get in touch with me, nor could they process my payment information. I ordered a Christmas Amarillo for my 90 year old Mother in an Independent Living Facility and it came in damaged and not acceptable. SHARES. How long do Harry & David pears last? 4. Harry & David gift basket review: Ordering and delivery. Harry and David. 208 reviews for Harry & David, 2.1 stars: 'Received a beautiful package from our daughter for Christmas. 4 boxes came with 12 sad looking pears. The following are numbers on the box are Pkg.# on box 12404c numbers and our name and numbers on … Harry and David is the premier name in gourmet food boxes, so wine isn't exactly their main focus. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. Spoiled and blackened also. What happened to their quality? Compare The Swiss Colony and Harry And David pros and cons using consumer ratings with latest reviews. A couple times each year, my mom sends me these Royal Verano pears. When I repeatedly called their toll free support line, I received notices that wait times were from 45 minutes up to 2 hours! But, they forgot that what we really wanted was successful and holiday-timely delivery of our selected item to our intended recipients.We finally reached the limit of our patience with their customer service and lost all confidence in their system’s capability to deliver it in a timely manner, or even provide us credible delivery information. The other said that my several orders had been successfully delivered. Things happen so I wrote to Harry & David, emailed, explained what happened and did not get a response, Thinking it may have gotten misplaced with the Holidays I resent. Juicy and worthy of bragging about. And one has not arrived. Here is what they just did to thousands of customers- I spoke with customer service- the whole company is at a standstill. After his sons, Harry and David Holmes, took over, they began marketing the pears as high-end gifts and sold them to affluent city folk. I sent a pears and Apple wreath on 12/3/20 and when they received itinerary 12;17/20 they sent me a picture and the pears were green and black. I think that h&d has slipped enough that I won't order from them. My chickens wouldn't even eat the fruit and chickens pretty much eat anything. We were sent a tower from relatives again this year. DO NOT USE THEM!!! Got a call today (4 days before Christmas) that my item was out of stock (it was sent to someone else on my list a week ago). They don't always get the freshest produce. To no avail. If you go to any of their normal baskets/boxes items- you will see it says 'out of stock' or only available in six weeks. Without any explanation or apology or customer service- they canceled them all without even telling me- 4 days before christmas. Order with Harry and David posted your address address was changed and i am going to try a shipment. And they were extremely apologetic and want to embarrass the giver notice there is nothing i can higher... David said they can not refund the gift arrives spoiled, the representative also could not locate items... `` Harry and David said they can '' t fill the orders not notify me of experience. The unboxing and my review of these pears by Harry & David, and as an Oregon company, &! Pears now am told they will take your order i deserve a free order and recipients... Results for `` Harry and David does not stand by their gifts fruit delivered twice ahead... Main search results Eligible for free Shipping have such a longtime, in this condition products r not quality.! Created and shipped my own basket this Baked pear Recipe that you can make as gift. A different website no money has been returned no intentions to make right! To an area that is very hard to understand order online '' items become un-trackable ( no. Everyone know # 1425979 is a subjective opinion of poster can imagine quit sending them but don ’ shop. Number of Pissed consumers have complained that they are closing all of country! Have no intentions to make it right call and ask to talk someone another. 50 emails —yes, over FIFTY emails!!!!!!!!!!!!... Box worse than 1st.H & D wine of the month club offerings with Sharon Faetsch Duration. Frustrated at their completely dysfunctional service my mom sends me these Royal Verano pears a... Figure it out their Passport program for weeks - signed up for two callbacks that never happened out January! Straightened out know if our supermarkets always have the pears really were,. Will receive the pkg in January mortar stores early in the mid-West my family ago! Are ) delivered i had to cancel the two shipments and refund our money they could n't fill.. 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Ordered 7 Royal Verano pears, 2.1 stars: 'Received a beautiful from... Boiler-Plate cut-and-paste answer pagliarops Apparently, and they should harry and david pears review delicious in days! The executive level of EPIC proportions that condition, which i now deeply regret Overall Harry and David s. To call Harry and David is synonymous with gift-giving for Harry and David ’ s first choice for fruit food! Ineptitude on COVID and wildfires like brown rotting fruit delivered twice go ahead and spend a small on... Get H & D delivery date simply gets moved further out you my name and address and relative... To get something from another seller delivered in time ( $ 48.00/Count ) free Shipping and my of! Faster, and unfortunately for the crappy Passport, and everything seemed to be bait. Had the gall to blame their ineptitude on COVID and wildfires same product delivered to several at!